Política de envío
Shipping and Delivery Policy
Last updated: September 28, 2026
At YoEnGTA, we offer custom digital products created specifically for each customer.
Due to the nature of our products, we do not ship physical products.
1. How the Process Works
All of our products are delivered digitally.
After completing the purchase, the customer will receive an email with instructions on how to send us the photographs and customization details required to create the product.
Once we receive all required photographs, information, and instructions, our team will begin creating the personalized images.
When the product is completed, the final digital files will be sent to the customer using the email address provided during the purchase or through the digital delivery method indicated by us.
No packages, physical products, or mail will be sent to the customer's address.
2. Production and Delivery Time
The standard production and delivery time is 3 to 5 business days.
For customers who purchase EXPRESS Delivery, the first version will be delivered within 24 hours.
The production timeframe begins only after we have received all the materials necessary to create the order, including:
- Confirmation of payment.
- Required photographs.
- Customization details.
- Instructions related to the desired scene or design.
- Any other information necessary to complete the order.
Business days do not include Saturdays, Sundays, or public holidays.
3. Missing Information or Photographs
If the customer has not yet sent the required photographs or instructions, the production timeframe will not begin.
If we require additional information, a different photograph, or any other material necessary to properly complete the order, we will contact the customer.
In these cases, the production timeframe may be paused until the requested information or materials are received.
Once we have everything required, production will resume.
4. Possible Delays
Although our goal is to deliver all orders within the stated timeframe, occasional delays may occur due to:
- High demand.
- Technical issues.
- Low-quality photographs.
- Incomplete information.
- Additional requests made by the customer.
- The need to request new images.
- Circumstances beyond our reasonable control.
When applicable, we will make reasonable efforts to inform the customer of any significant delay.
5. Email Address
The customer is responsible for providing a correct and accessible email address when placing an order.
The instructions for sending photographs and customization details, as well as the completed product, may be sent to this email address.
We recommend checking:
- Junk mail folder.
- Spam folder.
- Promotions folder.
- Other automatically filtered folders provided by the email service.
We are not responsible for delays caused by an incorrect email address provided by the customer.
6. Order Not Received
If you completed your purchase but have not received the email containing the instructions for submitting your photographs and customization details, please contact us.
If 5 business days have passed since we received all required photographs, information, and instructions and you still have not received your completed product, please contact us so we can check the status of your order.
You can contact us at:
Please include your name and order number so we can assist you more quickly.
7. Digital Products
Because our products are digital, there are no:
- Physical shipping costs.
- Shipping carriers.
- Package tracking numbers.
- Physical international shipments.
- Customs fees related to delivery of the digital product.
8. Additional Modifications
If the customer requests additional modifications after the product has been completed or delivered, these changes may require additional processing time.
When applicable, we will inform the customer of any additional timeframe before making the requested modifications.
9. Contact
For any questions regarding production, delivery, submission of photographs, or the status of your order, please contact us at:
Email: contacto@yoengta.com