Política de reembolso
Refund and Return Policy
Last updated: September 28, 2026
We want you to be satisfied with your purchase. Due to the nature of our products, which are custom digital products created specifically for each customer, the following return and refund conditions apply.
Custom Digital Products
Our products are custom-made using the photographs, images, and information provided by the customer.
For this reason, once the creation process for the personalized product has begun, cancellations, returns, or refunds due to a change of mind are not accepted.
By placing an order, the customer acknowledges and agrees that they are purchasing a custom digital product and that production may begin immediately after we receive the order and all required materials.
Problems With the Product Received
If you receive a product with an error attributable to our team, such as:
- Incorrect file.
- Damaged file or a file that cannot be opened.
- A product different from what was ordered.
- A significant error compared with the instructions provided in the order.
You may contact us to request a review.
In these cases, depending on the circumstances, we may offer:
- A correction at no additional cost.
- A new version of the file.
- A partial refund.
- A full refund when the issue cannot be resolved.
Correction Requests
If you believe there is a problem with your product, please contact us and provide:
- Order number.
- Name used for the purchase.
- Description of the issue.
- Images or screenshots showing the problem, when applicable.
We recommend submitting any claim within 7 days after delivery of the digital product.
Photographs Provided by the Customer
The customer is responsible for providing photographs of sufficient quality for us to complete the work.
We cannot guarantee specific results when submitted images are low resolution, blurry, have important parts of the face or body covered, or contain other technical limitations.
When necessary, we may request a different photograph before continuing with the order.
Changes Requested by the Customer
Corrections related to errors on our part are included at no additional cost.
Additional changes requested by the customer after the order that were not included in the original instructions may be subject to an additional fee.
Duplicate Orders
If you accidentally place two identical orders, please contact us as soon as possible.
If the second order has not yet entered production, we may cancel and refund the duplicate order.
Approved Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account will depend on the bank, card issuer, payment platform, or payment provider used.
Delivered Digital Products
Once the custom digital product has been created and properly delivered in accordance with the order, refunds will not be issued solely because the customer changes their mind, no longer wants the product, or does not use the delivered file.
This policy does not limit any consumer rights that may apply under applicable law.
Contact
For any questions regarding returns, corrections, or refunds, please contact us at:
Email: contacto@yoengta.com